Covid 19 & care
COVID-19 (coronavirus disease) is an infectious disease caused by the SARS-CoV-2 virus.
Browse help categories
Personalise this service
I'm looking for care
Daytime activities
To support your well-being, you can look for activities to get involved in locally
Discharge from hospital
If you or a loved one are admitted to hospital, help and support should be organised before you are discharged.
End of life care
End-of-life Care or palliative care is support and care for people in the last years, months or weeks of their lives.
Home adaptations
Home adaptations are changes to your home that make it easier and safer for you to live independently
Mobility aids
Mobility aids are tools that help people move around more easily
Paying for care
People with over £23,350 in capital (investment and savings) will have to pay the full cost of their care.
Choosing Care
An excellent place to start is to approach your doctor or local council to request a ''care needs assessment''.
Home Care Provider
Finding my Provider CQC ID
How do I find my Provider CQC ID number to set up my Pairly account?
How do I action a care request?
What does it mean to action a care request? How quickly should I action this?
How to add a rate card as a Home Care provider
A quick guide to adding your rate card to your home care account
How to add your availability for Home Care
A quick guide to adding your availability to your provider account on Pairly.com.
How to create your Pairly Account
How to create your Pairly Account for registered Home care and Care home providers
What happens when I am inactive or taking a break from providing care?
What to do if you are going on holiday.
What happens when I decline a care request?
What happens when I or another provider decline a care request?
Why might my account be suspended?
What to do if your account has been suspended.
How do I convert a lead to a care request?
Pairly Pro captures incomplete care submissions within your dashboard. Under care requests, you have access to a "Leads" tab.
Care Home Provider
Finding my Provider CQC ID
How do I find my Provider CQC ID number to set up my Pairly account?
How can I add room availability for my care home?
A quick guide on how to add available rooms to your Pairly account.
How to create your Pairly Account
How to create your Pairly Account for registered Home care and Care home providers
What happens when I am inactive or taking a break from providing care?
What to do if you are going on holiday.
What happens when I decline a care request?
What happens when I or another provider decline a care request?
Why might my account be suspended?
What to do if your account has been suspended.
If you still require help please contact help@pairly.com or call 01392 343 000.